Refund policy
Store Refund Policy
1. General Policy
- We strive for customer satisfaction and offer refunds for most items within 30 days of purchase.
- Proof of purchase, such as a receipt or order confirmation, is required for all refunds.
- Items must be returned in their original condition, including packaging, tags, and accessories.
2. Eligibility for Refunds
- **New Items:** Full refund if returned within 30 days.
- **Sale Items:** Refunds for sale items will be given at the sale price.
- **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us immediately or not later than 3 days upon receipt for a replacement or full refund.
3. Non-Refundable Items
- Gift cards
- Final sale items
- Personal care items (e.g., makeup, skincare)
- Customized or personalized products
4. Return Process
- **In-Store Purchases:** Return items to any store location with your receipt.
- **Online Purchases:**
- Contact customer service to initiate the return.
- Package the items securely, including the receipt and any other relevant information.
- Use the prepaid return shipping label provided or ship to the address provided by customer service.
5. Refund Method
- Refunds will be issued to the original payment method.
- For cash purchases, refunds may be issued as a check mailed to you within 10 business days.
- Refunds for online purchases may take up to 10 business days to process once the item is received.
6.Exchanges
- Items can be exchanged for the same product or another product of equal value.
- Exchanges follow the same return process as refunds.
7. Contact Us
- For any questions or concerns regarding returns or refunds, please contact our customer service team at 8724-4381 or phskincaresales@gmail.com.